★★★★★
Food is good, but the service is disappointing.
I had the Avocat du Diable burger, which is essentially a vegetarian option that can be made vegan. Ironically, there’s no avocado in the burger despite the name. I opted for the vegan, gluten-free bun instead of the regular one (you have to specifically ask the waitress for it). My friend had the Swiss burger and enjoyed it. We also opted for the jerk fries, which were good, basically regular fries with a peppery seasoning. I had a 0.0% Peroni, while my friend tried the Red Stripe, a well-known Jamaican beer.
That said, the service really took away from the experience. Despite clearly mentioning multiple times that I’m vegan, my plate still came with a cup of basil mayonnaise. It’s small details like that that make customers feel like their preferences aren’t taken seriously.
We sat at the bar and were served by a young girl who seemed inexperienced and had a noticeable attitude. Right from the beginning, she talked back to me, which set the tone. At another point, while I was casually debating burger doneness with my friend, she became impatient and rude, which felt unnecessary and uncomfortable. There wasn’t any major incident, but the overall vibe was unwelcoming.
Before going, I called to ask about the vegetarian option, and the person on the phone couldn’t answer a simple question about what wasn’t vegan in the burger. He had to check with the manager, who then spoke to me as if I had already been there and was complaining, which was confusing and off-putting.
It was a Friday night and the restaurant wasn’t busy. The location is next to Baton Rouge at Carrefour Laval, with free parking available.
Overall, while the food is decent, it’s not exceptional, and the poor service makes it unlikely that I’ll return.
PS I'm only vegan during Lent which is essentially 40 days a year.
★★★★★
I ordered on Uber eats for a total of 50$. Very disappointing experience. The burger meat was unusually chewy with several hard pieces that I had to spit out, which suggests poor meat quality or overcooking. The bacon was soft and not crispy. The onion rings were soggy both inside and outside, as if they were cooked at the wrong temperature or left sitting too long. The overall quality of ingredients was very poor and assembly was also very poor. Where was the lettuce? The onions?
The 11$ brownie described as “à la mode" arrived as a dry, plain square with no ice cream or sauce — completely different from what was advertised. It looked stale and not freshly prepared. I was really looking forward to eating a GOOD flavorful hamburger. That really wasn't it. So disappointed. Will never order from here again. Might as well order from AW. 😂 😭
