★★★★★
Great food, affordable prices, cool atmosphere - but HORRIBLE service.
My boyfriend, another couple, and I came for a double date to take advantage of the summer promotion, which included a main course, dessert, and $15 in arcade credits.
The food was great, and everything started off well. Unfortunately, the experience went downhill when it came time to pay and receive our gaming credits.
After everyone paid, I handed the waitress my existing game bracelet so she could load my boyfriend and I’s credits onto it. We waited at our table for about 10 minutes, but she never came back. We eventually went inside to see what was happening. She told us the manager was in a meeting and asked us to wait a few more minutes, even though several other staff members and what appeared to be other managers were available.
When the manager finally arrived, it took another 10 minutes just to figure out how to load the gaming credits onto our bracelets. By the time we received them, we had already spent around 20 minutes waiting.
After we finally started playing in the arcade, the manager came running around looking for me. She told me the waitress was new and had charged me incorrectly. We had to stop what we were doing and return to the restaurant while they reviewed the receipts. After another wait, she told me I actually owed $2 because I had used my existing bracelet.
This made no sense, as the promotion states that the gaming credits can be loaded onto an existing bracelet. If you don't have one, a new bracelet only costs $3. I still don't understand why I was being charged an extra $2.
The food and prices were excellent, but the lack of training, poor communication, and the amount of time wasted dealing with something that should have taken a minute completely took away from the experience.
★★★★★
Love going here! It’s a cool arcade for the kids. Just be careful with the machines, they sometimes charge you and the game doesn’t load, so you have to go to the tickets kiosk and tell them, they will reload your bracelet :)) they have some VR games too which is cool. Nice place for kids, adults too if that’s your thing 😍
★★★★★
My friend and I always visit Cineplex for the movies, but we decided to check out the Rec Room since we finally watched something during its opening hours. We were trying to find a late dinner and luckily came before they made last calls. Paul was super attentive and suggestive with the menu. His hospitality was amazing and it made our movie nightout one of the best we've had. Definitely going to come here again and try out the arcade + other food items. Thanks again!
