Paintnite™ Terms of Use

This Terms page was last updated on May 5, 2020.

Thank you for purchasing your public Paintnite ticket(s) (the "Ticket")! Solely for purposes of these Terms of Use (the "Terms") and ease of reference, Paint Nite LLC and Your Nite LLC and Paint Nite Canada Company are referred to herein as the "Company" though each shall retain its separate corporate existence, and the term "Company" will refer to one or the other depending on the circumstances to which it is referred. Paintnite is the new brand name for Company events. Paint Nite LLC, Your Nite LLC, and Paint Nite Canada Company are each doing business as Paintnite. These Terms govern your use of the Service and the ticket(s) you purchased (the "Ticket"), as well as the use of the Ticket, including all features of the website located at www.paintnite.com (the "Website"), user experience, and all content associated therewith (collectively the "Service"). When you or the person for whom you have purchased the Ticket eventually utilize the Ticket you/they will sign up for an event (the "Event") and will then be bound by the Event's own set of terms and conditions. By using, visiting, or browsing the Service, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Service, including the Website, and you should not purchase the Ticket.

All Paintnite events are subject to the terms and conditions found here.

These Terms are also a resource for you to get a deeper understanding of how the Service works, including the kinds of data collected, how bills are processed, and how the Company interacts with you and other useful details about the Service. The Company hopes you enjoy your experience.

Definitions

The term "Event" means the Event you or the person for whom you purchased the Ticket utilizes the Ticket to attend; "Event" further includes each type of experience (painting, flower arranging, plant arranging, etc.) for which your ticket is purchased, and your attendance at any Event subjects you to these Terms of Use.
Payment Method – The term "Payment Method" means the method of your payment for the Ticket that you indicated during your purchase of the Ticket.
All references herein to "you" or "your" shall mean and refer to the person who purchased the Ticket, and includes any persons that eventually utilize the Ticket to attend the Event (defined in these Terms as an "Event Attendee" or "Event Attendees").
The term "venue" shall mean the location where the Event will take place.
The term "Website" shall mean the website: paintnite.com (and all pages contained therein).
The term "Ticket" shall mean a revocable license or licenses which you or a person for whom you have purchased the Ticket may utilize to attend the Event, and includes any gift Ticket purchased.
Work(s) of Art: The term "Work of Art" or "Works of Art" shall include any painting, drawing, sketch, stencil or other depiction or representation uploaded to the Website or otherwise exhibited, in any manner, in the Paintnite Library. The term "planting" shall include any planting or other creation at your Event, and is included in the definition of "Work of Art."

1. How the Service works

The Company is an entertainment service that will provide an evening of instruction for your Event at the venue.

The Company reserves the right in its sole and absolute discretion to make changes from time to time and without notice in how it operates the Service. Any description of how the Service works should not be considered a representation or obligation with respect to how the Service will always work, as the Company is constantly making adjustments to the Service and often these adjustments are not completely captured within these Terms.

a. Availability

The availability of events at particular venues will change from time to time and could potentially change on the day of the Event. The availability of a specific artist/instructor at the Event may change at the Company's sole discretion. While the Company will endeavor to make the artist/instructor you have signed up for available for the Event, the artist/instructor may change at the Company's sole discretion without notice to you.

b. Materials Provided

The Materials, including all paints, canvases, brushes, easels, aprons, plantings, candles, fire, and other supplies and equipment (including, but not limited to cutting instruments, drills, electric screwdrivers, cooking supplies, etc.) necessary for the Event (to be determined in the sole judgment of the Company) (collectively “Equipment”) will be provided for the Event. The quality of the Equipment and artist/instructor may vary from event to event, and venue to venue, and may be affected by a variety of factors outside of the control of the Company. You acknowledge and agree that the Equipment necessary for your event may include the use of electric tools or tools that are sharp and could injure you or Event Attendees. As a result, you agree that: (i) you will not create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, or to any other person at your Event; (ii) you will not cause any other loss or damage to any person or property at your Event; (iii) you will follow all instructions at your Event; and (iv) you will indemnify the Company for any and all loss related to the use of Equipment as set forth in these terms.

c. End Result

The Company makes no representations or warranties about the quality of any Work of Art or individual experience at the Event. Every Work of Art created by you will be unique, and the expectation that your Work of Art will be a facsimile of the Work of Art depicted on the Website is patently absurd.

d. Start Time

The Company will make every effort to begin the instruction at the designated start time and complete the instruction in under two hours. However, the time it takes to begin and complete the instruction will vary based on a number of factors, and the Company makes no representation as to the exact amount of instruction time at the Event.

e. Capacity Limitations

You may not be able to attend the Event due to capacity limitations of the venue where the Event takes place. The Company recommends that you arrive at the venue at least 30 minutes prior to the start of the Event.

f. Works of Art

The Company may change which Work of Art will be instructed at the Event and may make such change without notice to you.

g. Reschedule

You may reschedule or cancel tickets up to 8 hours before the event starts. Read our reschedule policy here.

Design a Sign

For Design a Sign Events, in addition to the terms and conditions set forth herein, the following terms apply (to the extent the following terms conflict with other terms herein, the following terms shall apply):

(i)Ticket sales for all Design a Sign Events shall close four (4) business days prior to the Design a Sign Event. Ticket sales cannot be refunded or reschedule after four (4) business days prior to the Design a Sign Event.
(ii)Changes to the selected stencil may be made by Customer Service up to four (4) business days prior to the Design a Sign Event, but no changes may be made after four (4) business days prior to the Design a Sign Event.
(iii)You agree not to submit or use any content that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; (iii) seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details or otherwise; (iv) may constitute or contribute to a crime or tort; (v) contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, hostile, violent, or that which provokes violence or hostility, profane, or otherwise objectionable; (vi) contains any information which discriminates against others based on race, religion, sex, sexual orientation, age, disability, ancestry or national origin; (vii) contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party's trade secrets); (viii) contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships; or (ix) contains any information or content that you know is not correct and current. You agree that any content you submit does not and will not violate third-party rights of any kind, including without limitation any intellectual property rights or rights of privacy or publicity. Paintnite reserves the right, but is not obligated, to reject and/or remove any content that Paintnite believes, in its sole discretion, violates any of the foregoing provisions.

Flower Workshop

For Flower Workshop Events, in addition to the terms and conditions set forth herein, the following terms apply (to the extent the following terms conflict with other terms herein, the following terms shall apply):

(i)Ticket sales for all Flower Workshop Events shall close four (4) business days prior to the Flower Workshop Event. Ticket sales cannot be refunded after four (4) business days prior to the Flower Workshop Event without incurring a $20 penalty. Ticket sales cannot be rescheduled after four (4) business days prior to the Flower Workshop Event without incurring a $20 reschedule fee.

You recognize that the use of candles involves fire, which may, if you or others are not properly handling materials, be dangerous to you and others at your Event. As a result, you agree that: (i) you will not create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, or to any other person at your Event; (ii) you will not cause any other loss or damage to any person or property at your Event; (iii) you will follow all instructions at your Event; and (iv) you will indemnify the Company for any and all loss related to such conduct as set forth in these terms. You further recognize that the use of scented candles could cause an allergic reaction to you or Event Attendees, and as a result, you agree to indemnify the Company with respect to any claims based on any allergic reaction occurring at your Event.

Cookie Decorating, Food or Body Products

You agree that the Company is not responsible in any way for any illness, sickness, or any other such injury you sustain at a cookie decorating, food creation, or body product Event. Any such claims regarding cookie decorating must be made against Cookies Uncorked LLC, which is an entirely separate entity from Company. Any other claims must be made against the maker of the food or body product used at the Event. In no case will the Company be responsible for any illness related to the consumption, ingestion, or use of any product utilized at an Event, and you agree to defend and indemnify Company in the event that any such claim is made.

h. Experience Fee

When you purchase your ticket, you may be charged for the materials used at the Event selected ("Experience Fee"). If you reschedule your Event for an Event with a lower Experience Fee than your original Event, you will not be refunded the difference between the two Experience Fees. If you reschedule your Event to an Event with a higher Experience Fee, you must pay the difference between the lower Experience Fee and the higher Experience Fee, and you have to pay the tax on that amount.

i. Local Fundraiser

Local fundraising events (a "Fundraiser") can be set up through the Paintnite private events team. Fundraisers require an initial deposit ("Deposit") which will either be (i) returned in the event you sell at least 15 tickets to your Fundraiser, or (ii) returned to you when the minimum number of tickets to your Fundraiser is sold (meaning that if you sell less than 15 tickets to your Fundraiser, Paint Nite will return the difference between that number of tickets and the 15 ticket minimum).

Please note that neither Paint Nite LLC, Your Nite LLC, Paint Nite Canada Company, nor Paintnite are the fiscal sponsor or fiscal agent for you or your Fundraiser, and is in no way responsible for any obligations of the fiscal sponsor or fiscal agent of your event. By making the deposit for your Fundraiser, you agree that you are exclusively responsible for paying all funds resulting from your Fundraiser to the entity or person for which you are raising funds.

Please note that as the Fundraiser Host, you must still buy a ticket for yourself to the Fundraiser. The Deposit is not your ticket to the Fundraiser.

j. Unauthorized use

Works of Art are developed by, and for, the Company. With the exception of the Work of Art you create at the Event, you may not copy or reproduce Works of Art or any portion thereof, and you may not sell, lease or distribute any reproduction of any Work of Art, including the Work of Art that you create at your Event. Any unauthorized uses of Works of Art or the Website are strictly prohibited.

k. Privacy policy and communication with you

Any personally identifying information submitted through the Service is subject to the Company's Privacy Policy, the terms of which are incorporated herein by reference.

By using the Service, you are expressly and/or impliedly consenting to receive communications, electronic or otherwise, from the Company notwithstanding that you signed up for a Paintnite event. For example, the Company may send you communications about new Company features, special offers, promotional announcements and customer surveys via email, text message, or other methods. For Canadian customers, your express and/or implied consent begins from the moment you utilize the Service, and lasts (a) until you inform the Company that you no longer wish to receive such communications or (b) two years, whichever period is shorter. If you no longer want to receive the newsletters, other promotional announcements or non-transactional communications, simply email hello@paintnite.com and ask to be removed from such future correspondence. You may also contact the Company by regular mail at 22 Kent Street, Somerville, MA 02143 USA. In addition, if you are on a national do not call list, you expressly consent to receive communications from Paintnite and you waive any claim you otherwise may have had pursuant to the Telephone Consumer Protection Act, 47 U.S.C. § 227, et seq.

In addition, by utilizing the Service you expressly and/or impliedly consent to receiving electronic communications from the Company relative to your purchase, including notices about your purchase (e.g., change in event time or venue or Payment Method, confirmation e-mails and other transactional information), and information concerning or related to the Service. These communications are part of your relationship with the Company and you receive them as part of the Service. You agree that any notice, agreements, disclosure or other communications that the Company sends to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing.

The Company will not sell your email address to any third party.

l. Gift ticket conditions

If available, when you purchase a gift Ticket, you must select a region (the "Region") where the gift Ticket will be used from the following three choices: (i) "United States" (which area includes every state except New York), (ii) "New York," and (iii) "Canada." Once you have selected the Region, you may only utilize the gift Ticket in that Region.

If you select "Canada" as the Region in which the gift Ticket will be utilized, a confirmation code will be sent to you, and you must then forward the confirmation code to the person(s) for whom you have purchased the gift Ticket. If you select "United States" or "New York" as the Region in which the gift Ticket may be utilized, you may elect to receive the confirmation code directly or for the Company to send the confirmation code to any individual you specify, provided they are located in the United States.

Gift Tickets may only be utilized to attend the Event, and may not be exchanged for any other item. Each gift Ticket has a maximum value of either (a) $35 if purchased for the United States or Canada, or (b) $45 if purchased for New York.

Gift Tickets are not refundable and have no cash value. However, gift Tickets may be transferred within the Region you selected at the time of purchase (it wouldn't be much of a gift if you couldn't at least do that).

By redeeming your gift Ticket, you agree that the Company has satisfied all of its obligations with respect to the redemption thereof.

Gift Tickets do not expire and may be used to attend an eligible Event notwithstanding (i) any previously stated expiration date or (ii) your purchase or receipt of a Gift Ticket at a time when there was a stated expiration period.

m. Promotions

Company promotions may not be combined with any other offers or your Ticket.

You may cancel your Event with the Company at any time. However, there are no refunds or credits for unused promotional tickets.

The Company may offer a number of special promotional tickets with different limitations. Some of these promotional tickets are offered by third parties in conjunction with the provision of their own products and services. The Company is not responsible for the products and services provided by such third parties. The Company reserves the right to modify, terminate or otherwise amend Company offered promotional tickets.

n. Billing

By purchasing a Ticket, you are expressly agreeing that the Company is authorized to charge you a fee at the then current rate for such Ticket, and any other charges you may incur in connection with your use of the Service to the Payment Method you provided during your Ticket purchase. Please note that prices and charges are subject to change with notice.

As used in these Terms, "billing" shall indicate either a charge or debit, as applicable, against your Payment Method. The Ticket fee will be billed on the day you purchase the Ticket and not on the day you utilize the Ticket.

You acknowledge that the amount billed for each Ticket you purchase may vary from day to day for reasons that may include differing amounts due to promotional offers, and you authorize the Company to charge your Payment Method for such varying amounts.

Ticket fees and charges are fully earned upon payment. PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR UNUSED OR PARTIALLY USED TICKETS. Your Ticket never expires. At any time, and for any reason, the Company may provide a refund, discount, or other consideration ("credits") to some or all of the Company's customers. The amount and form of such credits, and the decision to provide them, are at the Company's sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate the Company to provide credits in the future, under any circumstance. The Company may change the fees and charges in effect, or add new fees and charges from time to time, but the Company will give you advance notice of these changes by email.

The Company will bill the Ticket fee to the Payment Method you provide to the Company during your purchase of the Ticket.

o. Right to terminate

The Company reserves the right to terminate or restrict your use of the Service, without notice, for any or no reason whatsoever.

The Company does not warrant any of materials used in connection with the Service, nor does the Company warrant the operation of the Service.

p. Social media

You can connect the Company to your Facebook or other social media accounts ("Social Media Accounts"). If you choose to connect your account with any Social Media Accounts, you will be able to take advantage of various social features the Company may already have or will be creating, as part of the Service, as well as features available on such Social Media Accounts. These features will be designed to share information with others - the essence of social media. For example, your friends and others who have access to view information about you on Facebook may be able to see (on Facebook and on the Website) that you are a Company customer as well as what you have created, eaten or had to drink, with whom you attended an event, and other information about your use of the Service. You may also be able to see similar information about your Facebook friends who are connected with the Company. In addition, the Company may personalize and otherwise enhance your experience based on your Facebook information, such as your basic information, and "Likes." Please pay careful attention to your Facebook Connect settings in "Your Account" as well as your Privacy Settings in your Social Media Accounts, which will impact this feature and may give you some control over the information that is shared and with whom it is shared.

BY CONNECTING A COMPANY ACCOUNT TO ANY SOCIAL MEDIA ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS, INCLUDING TO THE RELEVANT SOCIAL MEDIA ACCOUNT (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON SUCH SOCIAL MEDIA ACCOUNT). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING INFORMATION SUCH AS YOUR COMPANY ACTIVITY, TO BE SHARED IN THIS MANNER, PLEASE CONTACT THE COMPANY AT HELLO@PAINTNITE.COM TO HAVE YOUR INFORMATION REMOVED. The Company and social media companies are continually making changes and improvements to this feature, and therefore the available features and information that are shared may change from time to time. These changes may take place without notice to you and may not be described in these Terms.

q. Customer reviews

The Company encourages you to post reviews of events through the Service. The Company reserves the right to promote, reject, remove or edit such content at any time without notice. Reviews should not be posted that contain: harsh, profane or discriminatory language; illegal, obscene, threatening, defamatory or otherwise objectionable content; URLs, phone numbers, mailing or e-mail addresses, personal attacks on the Company or its personnel, misleading information regarding the origin of the content; or a discussion of Company policies or services. You understand and agree that the Company may, but is not obligated to, review the content and may delete or remove it (without notice) in the Company's sole and absolute discretion, for any reason or no reason. Please also see "Use of Information Submitted" below.

WHEN YOU HAVE SUBMITTED A REVIEW, THE COMPANY MAY DISPLAY YOUR RATING OF EVENTS. BY SUBMITTING A REVIEW, YOU UNDERSTAND AND AGREE THAT YOU ARE CONSENTING TO THE RELEASE OF ALL INFORMATION PROVIDED IN YOUR REVIEW, INCLUDING YOUR RATING OF AN EVENT, TO A PUBLIC FORUM, INCLUDING OTHER CUSTOMERS OF, AND VISITORS TO, THE SERVICE. IF YOU DO NOT WANT YOUR REVIEWS TO BE SHARED IN A PUBLIC FORUM, DO NOT USE THE REVIEW AN EVENT FEATURE.

r. Age restriction

The following age restrictions apply to all Company Events, unless otherwise provided herein with respect to All Ages Events.

The Service shall not be used by children. The Service is only for adults who are of the legal drinking age (or older) in the venue where your Event is being held. The Company is not responsible in any manner if persons under the legal drinking age where the Event is being held attend the Event. In the event the Company or its licensee or an employee or agent of a licensee discovers that an Event attendee is under the legal drinking age in the venue where your Event is held, the Company or its licensee or agent or an employee or agent of a licensee or agent can refuse to offer instruction to any under age individual, regardless of whether that individual has a Ticket to the Event. The Company has the right to request that you present a valid form of identification demonstrating your age, in which circumstance you agree that you will comply with such request.

s. Venue

At the Event, you may encounter third-party services ("TPS"), including, but not limited to food and beverage service from the venue where your Event will take place. These TPS are provided solely as a convenience to you, and the Company is not responsible for and does not endorse the TPS provided by the venue where your Event will take place. You understand that you are responsible for all additional charges you incur at your Event, including, but not limited to food and beverage charges.

SUCH TPS ARE OWNED OR OPERATED BY THIRD PARTIES THAT ARE NOT RELATED TO, ASSOCIATED WITH OR SPONSORED BY THE COMPANY. Some of these TPS may even use Company trademarks in connection with your Event. The Company is not responsible for and does not endorse the content of such TPS. You will need to make your own independent judgment regarding your interaction with these TPS. By using such TPS, you acknowledge and agree to the following: (i) your use of any TPS may cause personally identifying information, such as a photo, to be publicly disclosed and/or associated with you, even if the Company has not provided such information, and (ii) your use of any TPS IS AT YOUR OWN OPTION AND RISK. You agree to indemnify and hold the Company harmless, as set forth in Section 32 hereof, for the sharing of information or the receipt of TPS relating to your Event that results from your use of any TPS. You further agree to indemnify and hold the Company harmless, as set forth in Section 32 hereof, from all claims that in any way involve or relate to the provision of TPS. If you have any questions, concerns, complaints, or claims about a particular TPS, you should contact the support or contact personnel of the particular TPS provider and not the Company, unless otherwise indicated by the Company. THE COMPANY DISCLAIMS ALL LIABILITY ARISING FROM YOUR USE OF TPS. You agree to defend and indemnify the Company, as set forth in Section 32 hereof, for any and all claims made as the result of the provision of TPS at your Event.

t. Disclaimers of warranties and limitations on liability

THE SERVICE, THE WEBSITE, AND ALL CONTENT ASSOCIATED THEREWITH, ANY OTHER FEATURES ASSOCIATED WITH THE SERVICE, AND YOUR EVENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE SERVICE, THE WEBSITE, AND ALL CONTENT ASSOCIATED THEREWITH, ANY OTHER FEATURES ASSOCIATED WITH THE SERVICE, AND YOUR EVENT. THE COMPANY DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICE, THE WEBSITE, AND ALL CONTENT ASSOCIATED THEREWITH, ANY OTHER FEATURES ASSOCIATED WITH THE SERVICE, AND YOUR EVENT WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT THE COMPANY MAY ELIMINATE OR OTHERWISE MODIFY ANY OR ALL ASPECTS OF THE SERVICE AND YOUR EVENT, INCLUDING OTHER FEATURES, WITHOUT COMPENSATION OR NOTICE TO YOU. THE COMPANY SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF TPS, WORKS OF ART, AND EQUIPMENT. Without limiting the foregoing, the Company assumes no liability or responsibility for any of the following (except in the case of gross negligence or willful misconduct on the part of the Company): (i) errors or omissions in the content delivered by the Service or on the Website or user interfaces; (ii) recommendations or advice of Customer Service; (iii) any failure or interruption in the availability of the Service and/or Website or user interfaces; (iv) delivery and or display of any content contained on the Website, or otherwise through the Service; and (v) any losses or damages arising as a result of or related to your Event, the provision of TPS at your Event, the consequences of the provision of TPS at your Event, or otherwise through the Service itself, including any losses or damages arising from the Service, Website, Equipment, your Event, or TPS. THE COMPANY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, FOR EXAMPLE, WARRANTIES OF SATISFACTORY QUALITY OF YOUR WORK OF ART. In addition, the Company does not represent or warrant that the information accessible via the Website is accurate, complete or current. The Company does not make any representations with respect to the content contained on events from the Service or the descriptions of any event content contained on the Website and user interfaces. The Company does not represent or guarantee that your use of the Service will be free from interruption, and the Company disclaims any liability with respect thereto. No oral or written information or advice given by the Company or the Company's authorized representative shall create a warranty or otherwise constitute a representation binding upon the Company.

IN NO EVENT SHALL THE COMPANY, OR ANY OF ITS MANAGERS, MEMBERS, EMPLOYEES, AGENTS, LICENSEES, EVENT INSTRUCTORS, EVENT ASSISTANTS, SUBSIDIARIES, PARENT COMPANIES, AND SUCCESSORS OR ASSIGNS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR PERSONAL INJURY OR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SERVICE, THE WEBSITE, TPS, YOUR EVENT, AND ALL CONTENT ASSOCIATED THEREWITH, OR OTHERWISE RELATED TO THE SERVICE, AND FEATURES OR FUNCTIONALITIES ASSOCIATED THEREWITH. IN NO CIRCUMSTANCE SHALL THE COMPANY'S TOTAL LIABILITY TO YOU FOR ANY DAMAGES OR LOSSES ARISING FROM THE SERVICE, THE WEBSITE, AND ALL CONTENT ASSOCIATED THEREWITH, ANY OTHER FEATURES ASSOCIATED WITH THE SERVICE, AND YOUR EVENT EXCEED THE MAXIMUM OF THE TICKET PRICE FOR THE EVENT.

u. Intellectual Property

PAINT NITE and PLANT NITE and PAINTNITE are registered trademarks of Paint Nite LLC and Your Nite LLC (the "Marks"). The Marks are trademarks or service marks of the Company. The Website, including but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of the Company. The trademarks, service marks and trade dress of the Company may not be used or reproduced without prior written approval from the Company and may not be used in connection with any product or service that is not affiliated with the Company, in any manner that is likely to cause confusion among customers, in any manner that dilutes the rights of the Company, or in any manner that disparages or discredits the Company. Other trademarks that appear on the Website and user interfaces are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company. Any images of persons or personalities contained on the Website are not an indication or endorsement of the Company or any particular product or our service unless otherwise indicated.

You agree that the Company is and shall remain the sole owner of all rights, title, and interest in and to any and all Works of Art, and that you shall only have the limited right to utilize a Work of Art for your Event and/or the promotion of an Event, and for no other purpose. At the conclusion of your Event, you may take your own Work of Art with you. You further agree that you will not reproduce, copy, or otherwise distribute for profit the Work of Art you created (or any reproduction thereof).

You acknowledge that you do not have, acquire or retain any rights to any such Works of Art after the end of your Event (or after repeat Events utilizing the same Work of Art).

You acknowledge that any photographs taken at your Event by any instructor, assistant, agent, or licensee ("Licensee") or the agent or employee of a Licensee, which photographs depict in any manner the Work of Art, the set-up of your Event, the participants or instructors or staff at your Event, you, or the equipment, materials, supplies or marketing materials related to the Company in any way shall become the property of the Company, may not be reproduced or utilized except as authorized by the Company, and that the Company is free to use all such materials at its sole and absolute discretion, including photo-shopping and/or altering any portions of any such photographs.

v. Entertainment and service content

The Company provides entertainment and reserves the right to display and promote the filmed or photographed entertainment or other information through the Service, including the Website and user interfaces, such as Social Media Accounts, to you and others in any manner the Company chooses in the Company's sole and absolute discretion. In addition, the Service allows you and other third parties to post reviews or comments concerning the entertainment distributed by the Company on Social Media Accounts. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties through the Service are those of the respective authors or producers and not of the Company, or its members, managers, directors, officers, employees, attorneys, affiliates, licensees, agents, employees or agents of licensees or agents, subsidiaries, parent companies, successors, or assigns. Under no circumstances shall the Company, or its members, managers, directors, officers, employees, employees or agents of licensees, attorneys, affiliates, successors, or assigns be held liable for any loss or damage caused by your reliance on information obtained through the Service. It is your responsibility to evaluate the information, opinion, advice, or other content available through the Service.

w. Use of information submitted

The Company is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to the Company ("Feedback"), including responses to questionnaires or through postings to the Service, including the Website, without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Service. The Company may also share your information with third parties for purposes of the Company's business. Furthermore, by posting any Feedback on the Website, submitting Feedback to the Company, or in responding to questionnaires, you grant the Company a perpetual, worldwide, non-exclusive, royalty-free irrevocable license, including the right to sublicense such right, and right to display, use, reproduce or modify the Feedback submitted in any media of any kind now existing or developed in the future.

Please note the Company does not accept unsolicited materials or ideas for use or publication, and is not responsible for the similarity of any of its content in any media to materials or ideas transmitted to the Company. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against the Company, its members, managers, directors, officers, employees, attorneys, affiliates, licensees, employees or agents of licensees, subsidiaries, parent companies, successors, or assigns regarding the use of such materials and ideas, even if materials or ideas are used that are substantially similar or identical to the material or idea you sent.

x. Service testing

From time to time, the Company tests various aspects of the Service, including the Website, user experience, service levels, plans, promotions, features, availability of venues, delivery, and pricing, and the Company reserves the right to include you in or exclude you from these tests without notice.

y. Customer service

If you need assistance, you may find answers and reach Customer Service at any time at hello@paintnite.com. Also you can visit the Company's FAQ page at help.paintnite.com where you will find the answers to many frequently asked questions.

z. Your conduct when accessing the Service

By accessing the Service, including the Website, you agree to use the Service, including all features and functionalities associated therewith, the Website and user experience and all content associated therewith in accordance with all applicable laws, rules and regulations, including public performance limitations or other restrictions on use of the service or content therein. You also agree not to interfere with the instructors, Event assistants, customers or anyone connected to any portion of the Service, or to violate any of the procedures, policies or regulations of establishments or venues connected to the Service. You also agree not to impersonate any other person while using the Service, conduct yourself in a vulgar or offensive manner while using the Service, or use the Service for any unlawful purpose.

aa. Links and pages

Some of the hyperlinks on the Website may lead to other websites or other content that are not controlled by, or affiliated with, the Company. In addition, other websites may link to the Website or the Company may include links to the websites of businesses, including those that have associations with the Company through certain programs. These pages may provide links to third parties. The Company has not reviewed these websites and you agree that the Company is not responsible for the offerings of any of these sites or the content, privacy policies or terms of use of these websites. You acknowledge and agree that the Company is not responsible or liable for, and does not otherwise warrant, the actions of these third parties, their products or the contents on their websites. These linked websites have separate and independent privacy statements, notices and terms of use, which the Company recommends you read carefully.

bb. Promotions with ticket codes

Promotional codes may be redeemed on the Website. Promotional codes can only be used once and cannot be redeemed for cash, resold or combined with any other offers. A valid Payment Method will be required when you redeem the promotion code. The Company will bill your Payment Method automatically. Promotional codes may not be used in conjunction with your gift Ticket purchase.

cc. Arbitration agreement

You and the Company agree that any dispute, claim, action, or controversy arising out of or relating in any way to the Service, including the Website, user interfaces, these Terms, the Ticket you purchase, and the Event shall be determined by binding arbitration instead of in courts. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and is subject to limited review by courts. Arbitrators may award the same damages and relief that a court can award. You, including all Event attendees for whom or who actually utilize the Ticket purchased by you (an "Event Attendee" or "Event Attendees"), and the Company agree that Mass. Gen. Laws c. 251, et seq., governs the interpretation and enforcement of this provision, and that you, Event Attendees, and the Company are waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms and the conclusion of the Event.

If you or an Event Attendee elects to seek arbitration, you must first send to the Company, by certified mail, a written notice of such claim ("Notice"). The Notice to the Company must be addressed to: General Counsel, Paint Nite LLC, 22 Kent Street, Somerville, MA 02143. The Notice must state the basis of such claim, including all facts related to such claim, all witnesses to such claim, and a complete statement of the damages such claim seeks, including a description of how such damages are calculated. You and Event Attendees agree that the failure to provide the notice referenced in this paragraph shall result in the dismissal of any action or arbitration proceeding you bring.

YOU, INCLUDING ALL EVENT ATTENDEES, AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. Further, unless both you, including Event Attendees, and the Company agree otherwise, the arbitrator may not consolidate more than one person's claims with another person's claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

dd. Governing Law and Venue

The Terms and the policies and procedures set forth on the Website and any and all disputes between you, including all Event Attendees, and the Company shall be governed in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict of laws principles, and, as necessary the laws of the United States of America.

You, including all Event Attendees, and the Company agree that any proceeding involving any dispute, claim, action, or controversy arising out of or in connection with your purchase of your Ticket shall be arbitrated, as set forth in Section 21 hereof, solely and exclusively in the Commonwealth of Massachusetts, Suffolk County, before either (i) JAMS arbitration service, (ii) the American Arbitration Association, or (iii) such other arbitrator as may be agreed to by you and the Company in writing.

This Governing Law and Venue provision shall survive termination of these Terms and the conclusion of the Event.

In the event the agreement to arbitrate set forth herein is held to be invalid or unenforceable, which decision shall be made by the arbitrator only, you, including all Event Attendees, and the Company agree that any action or proceeding involving any dispute arising out of or in connection with your Event, these Terms or the policies and procedures set forth on the Website shall be brought only in the Commonwealth of Massachusetts, and you, including all Event Attendees, and the Company hereto irrevocably consent and submit to the exclusive jurisdiction within the Commonwealth of Massachusetts in respect of any such proceeding before (i) the federal District Court for the District of Massachusetts, located in Boston, Massachusetts or (ii) the Massachusetts Superior Court, Middlesex County.

ee. Waiver of rights

The failure of the Company at any time or times to demand strict performance of any of the terms, covenants, or conditions set forth herein shall not be construed as a waiver or relinquishment thereof, and the Company may at any time demand strict and complete performance of said terms, covenants and conditions.

ff. Significance of headings

Section headings contained within these Terms are solely for the purpose of aiding in speedy location of subject matter and are not in any sense to be given weight in the construction of these Terms. Accordingly, in case of any question with respect to the construction of these Terms, it is to be construed as though such section headings have been omitted.

gg. Severability

If any provision of these Terms is held to be unenforceable or illegal, such provision shall be severed from these Terms, and all other provisions set forth herein shall remain in full force and effect.

hh. No adverse construction

You agree that in the event of any ambiguity in these Terms, there will not be any adverse construction against either you or the Company on the grounds that the Company drafted these Terms.

ii. Survival

Both your and the Company's obligations in these Terms, which by their nature, have significance after the conclusion of the purchase of your Ticket and attendance at the Event, shall survive the termination or expiration of these Terms and the conclusion of the purchase of your Ticket and attendance at the Event.

jj. Authority

You represent and warrant that you have the full right, power, and authority to enter into these Terms on behalf of yourself and any Event Attendees.

kk. Further Assurances

You agree that you shall, at the request of the Company, execute and deliver such documents, certificates, and other writings, and take such other actions as may be necessary or desirable, to accomplish the goals of these Terms.

ll. Force majeure

Neither you nor the Company shall be liable for the failure to perform any of the obligations hereunder (other than the payment of money) during any period in which such performance is delayed by fire, flood, earthquake, other natural disaster, war, embargo, riot or the intervention of any government authority, provided that the party that is unable to perform immediately notifies the other party of such inability.

mm. Electronic transactions

You agree to conduct transactions, including, but not limited to the purchase of your Ticket and the acknowledgement of these Terms and future transactions, by electronic means.

nn. Defense and indemnity

You agree to defend, indemnify, and hold the Company harmless with respect to (i) all disputes, claims, actions, or controversies related in any way to the purchase of your Ticket and (ii) all disputes, claims, actions, or controversies related in any way to any Event Attendees' attendance of the Event, and that such defense and indemnity shall include all expenses, costs, liabilities, judgments, awards, and attorneys' fees incurred by the Company that are related to such circumstances.

oo. Local Fundraising Events

The Company is not the fiscal sponsor or fiscal agent of any fundraising event. Each organizer/person who makes the deposit for a fundraising event expressly agrees to defend, indemnify, and hold the Company harmless with respect to any penalties, taxes, enforcement actions, or any other charges, penalties, investigations, enforcement actions, lawsuits, or administrative proceedings, including all expenses, costs, liabilities, judgments, awards, and attorneys' fees incurred by the Company that are in any way related to any fundraising event.

PAINT NITE TERMS & CONDITIONS FOR PRIVATE EVENTS

Last Updated: December 2025

These Terms & Conditions ("Terms") govern all private events booked through Paint Nite. Paint Nite LLC and Paint Nite Canada Company (collectively, "Paint Nite," "we," "us," or "Company") provide mobile creative entertainment experiences. By paying your deposit or booking an event, you ("Client" or "you") accept and agree to these Terms.

1. SERVICES

Paint Nite provides mobile creative events including painting, crafts, and other artistic experiences. We connect clients with venues and independent artists to deliver interactive creative entertainment at your chosen location.

What We Provide:

Professional artist/instructor
All creative supplies and materials (canvases, paints, brushes, aprons, easels, and other equipment as determined by Paint Nite)
Setup and cleanup of all creative materials
Approximately 90 minutes to 2 hours of instruction

What You Provide:

Venue booking and coordination (Paint Nite does not book venues for private events)
Tables, chairs, adequate lighting, and appropriate space
Venue cleanup beyond creative supplies
Any food, beverages, or additional services

Artist Assignment: While we strive to accommodate artist requests, Paint Nite reserves the right to assign or substitute artists at our sole discretion without notice.

Project Selection: Clients may change painting or project selection up to 7 days before the event at no charge. For custom paintings specifically created and approved by Client, a $300 custom design fee applies and is non-refundable regardless of whether the custom design is ultimately used.

Quality Disclaimer: Paint Nite makes no representations or warranties about the quality of participants' finished artwork or individual experiences. Every creation is unique, and results will vary based on individual skill and effort.

Timing: We make every effort to begin instruction at the scheduled start time and complete within the estimated timeframe. However, actual duration may vary based on group size, skill level, and other factors.

2. EVENT DETAILS & BOOKING

Minimum Requirements:

Minimum 15 guests required (or as agreed with event manager during booking)
Maximum group size is venue-dependent

Booking Process: Event details including pricing, venue requirements, guest count, timing, and event type are confirmed during the booking process with your Paint Nite event manager. Once you pay your deposit, your event is subject to these Terms.

Final Headcount:

Your final guest count is required:

In-person events (no shipping): 7-10 business days before event date
Events with domestic shipping (US/Canada): 14 business days before event date
Events with international shipping: 21 business days before event date

Your event manager will send a finalized invoice based on your confirmed headcount. No refunds or credits will be given if your guest count drops after final payment is made or if actual attendance is less than the confirmed count provided.

3. PAYMENT

Standard Payment Terms:

Deposit: $200 non-refundable deposit due at booking to secure your event date
Balance: Due 14 days before event date based on final confirmed headcount
Payment Methods: Credit card (Visa, MasterCard, American Express, Discover), check (with advance approval), or ACH/EFT (with advance approval)

Alternative Payment Terms:

Corporate clients may request alternative payment arrangements (Net 30, check payment, EFT) during booking. If approved by your event manager:

Deposit may be waived
Full payment due per agreed terms
All cancellation and rescheduling policies remain in effect
Unpaid invoices become immediately due upon no-show or cancellation

Payment Commitment:

Your event date is tentatively reserved upon deposit but not secured until final payment is received by the due date. Final payment constitutes your final commitment to the event and confirmed headcount.

Accepted Payment Methods:

Credit/debit cards via secure payment link
Check (must clear 14 days before event; requires advance approval)
ACH/bank transfer (requires advance approval)
NOT accepted: Cash, Venmo, PayPal, or any payment directly to on-site staff

Payment to On-Site Staff: Our artists and event hosts cannot accept payment of any kind on the day of your event (gratuities excluded). All payments must be processed through Paint Nite invoicing.

Payment Disputes:

If you have concerns about any charge, please contact us at groups@paintnite.com or 508-794-9964 before disputing with your credit card company. We're happy to work with you to resolve any billing questions. Credit card chargebacks initiated without first contacting Paint Nite may result in a $150 administrative fee to cover bank processing costs and administrative time.

4. CANCELLATION & RESCHEDULING POLICY

All payments are non-refundable. However, Paint Nite offers flexible rescheduling options based on timing and frequency of changes.

FIRST RESCHEDULE:

In-Person Events (no shipped supplies):

22+ days notice: FREE reschedule. Full credit of amount paid toward new event (valid 6 months from original event date)
11-21 days notice: FREE reschedule. Full credit of amount paid toward new event (valid 6 months from original event date)
4-10 days notice: $100 rescheduling fee. Full credit of amount paid toward new event (valid 6 months from original event date)
0-3 days notice: Client forfeits all payments made. To reschedule, Client must pay $699 late rescheduling fee, which becomes credit toward rescheduled event (valid 6 months from original event date)

Virtual Events or Events Requiring Shipped Supplies:

Timeline calculated from shipping deadline rather than event date:

22+ days before shipping deadline: FREE reschedule. Full credit toward new event (valid 6 months from original event date)
11-21 days before shipping deadline: FREE reschedule. Full credit toward new event (valid 6 months from original event date)
4-10 days before shipping deadline: $100 rescheduling fee. Full credit toward new event (valid 6 months from original event date)
0-3 days before shipping deadline: Client forfeits all payments. To reschedule, must pay $699 late rescheduling fee (valid 6 months from original event date)

Shipping deadlines: 14 days for domestic (US/Canada), 21 days for international

SECOND RESCHEDULE:

If you've already rescheduled once:

In-Person Events:

22+ days notice: FREE reschedule. Full credit toward new event (valid 6 months from original event date)
11-21 days notice: $100 rescheduling fee. Full credit toward new event (valid 6 months from original event date)
4-10 days notice: $200 rescheduling fee. Full credit toward new event (valid 6 months from original event date)
0-3 days notice: Client forfeits all payments made. Must pay $699 cancellation fee. No credit issued. Client may book future events, but this event credit is permanently lost.

Virtual/Shipped Supply Events: Same fee structure but calculated from shipping deadline

THIRD RESCHEDULE:

Not permitted. Client forfeits all payments and credits with no refund. Client may book new events in the future, but all credits from this booking are permanently forfeited.

CANCELLATION PROCEDURE:

All cancellations and reschedule requests must be submitted in writing via email to groups@paintnite.com and are effective only upon Paint Nite's written acknowledgment. Verbal requests are not accepted. Notice periods are calculated from when Paint Nite acknowledges your request in writing during business hours (Monday-Friday, 9am-5pm ET).

DEPOSIT:

The $200 deposit is always non-refundable but will be applied as credit toward any rescheduled event within the 6-month validity period.

CREDIT TERMS:

Credits valid for 6 months from original event date
Credits are non-transferable and non-refundable
Credits may only be used toward new private event bookings (minimum 15 guests)
Credits cannot be used for: deposits on new bookings, public event tickets, gift cards, passes, or merchandise
Only one credit may be applied per booking
Credits have no cash value
Unused credits expire after 6 months with no extensions

5. NO-SHOW & ATTENDANCE POLICIES

No-Show:

If Client or Client's guests fail to attend the scheduled event without prior cancellation:

All payments already made are forfeited with no credit or refund
If full payment has not been made due to approved payment terms (e.g., Net 30), the full amount of the most recent invoice becomes immediately due and payable within 5 business days
No-show counts as a reschedule attempt for purposes of Paint Nite's rescheduling policies

Reduced Attendance:

Client is charged based on the final confirmed headcount provided 7-10 days prior to the event (or 14-21 days for shipped supply events), regardless of actual attendance. No refunds or credits issued if fewer guests attend than the confirmed number.

Late Arrival Fee:

If the event cannot start within 30 minutes of the scheduled start time due to Client or guest delays, a $50 late start fee applies. Event end time will not be extended, and full event cost remains due regardless of shortened instruction time.

Additional Guests:

Additional guests may be added up to 24 hours before in-person events (or by applicable shipping deadline for virtual/shipped supply events), subject to:

Approval from Paint Nite event manager or assigned artist
Venue capacity and supply availability
Payment due immediately via separate invoice
No day-of additions permitted; on-site staff cannot accept payment of any kind

6. RFORCE MAJEURE

Cancellation by Paint Nite:

If Paint Nite must cancel your event due to circumstances beyond our reasonable control (artist emergency, supply issues, natural disasters, pandemics, government orders, or other unforeseeable circumstances), we will offer you:

(Option 1) Full refund of all payments made, processed within 14 business days

(Option 2) Free reschedule to a mutually agreeable date within 180 days, with no rescheduling fee

Client chooses which option they prefer.

Venue Cancellation:

Since Client books the venue directly, Paint Nite is not responsible for venue cancellations or issues. However, we will work with you to:

Suggest alternative venue options
Offer free reschedule to allow time to secure new venue
Provide guidance on appropriate venue requirements

Weather (Outdoor Events):

Paint Nite discourages outdoor events but will accommodate them when requested. Weather policies are discussed and agreed upon during booking. Generally, inclement weather for outdoor events may qualify for free reschedule if the event becomes unsafe or impractical.

7. CLIENT RESPONSIBILITIES

By booking an event, Client agrees to:

Venue Coordination:

Book and coordinate directly with the venue (Paint Nite does not book venues)
Ensure venue is appropriate for creative activities involving paint and art supplies
Confirm venue allows painting/creative events
Provide adequate tables, chairs, lighting, restrooms, parking, and space
Arrive 30-40 minutes before start time for any venue coordination needed

Guest Management:

Provide accurate headcount by required deadlines
Ensure only approved guests attend
Monitor guest behavior and ensure compliance with venue rules
Be solely responsible for actions of all guests

Legal Compliance:

Comply with all applicable laws, including alcohol service laws and music licensing
Follow all venue rules, restrictions, and requirements
Ensure appropriate age restrictions are observed

Liability:

Client is responsible for any damage to venue property, including paint spills, stains, or other issues arising from the event
Client should confirm venue's policies regarding potential paint/supply damage and consider protective coverings if needed
Paint Nite artists will exercise reasonable care, but Client assumes all risk and liability for venue-related issues

Prohibited Actions:

Cannot sell tickets to the event
Cannot operate any venue equipment without permission
Cannot display signage at venue without venue approval
No media coverage without advance venue approval

8. VIRTUAL EVENTS & SHIPPING

Shipping Address Requirements:

For virtual events or events requiring shipped supplies:

Domestic (US/Canada): All shipping addresses due 14 business days before event
International: All shipping addresses due 21 business days before event, additional shipping fees apply

Failure to Provide Addresses:

If Client fails to provide shipping addresses by the deadline:

Event may be automatically rescheduled with applicable rescheduling fees
Client may be charged for expedited shipping costs
Paint Nite is not responsible for late delivery due to Client's missed deadline

International Shipping:

International events require additional shipping fees and extended timelines. Fees and timelines provided during booking process.

9. INSURANCE

Paint Nite Insurance:

Paint Nite carries general liability insurance. Upon request and for an additional fee, Paint Nite can provide a Certificate of Insurance naming Client or venue as additional insured. This must be requested at least 14 days before the event date. Current fee is $215 for US events only (Canada insurance certificates not available).

Client Insurance:

Paint Nite does not require Client to carry insurance. However, Client is responsible for any liability arising from the event, including guest behavior, venue damage, or injuries.

10. INTELLECTUAL PROPERTY

Paint Nite Trademarks:

PAINT NITE and related logos are registered trademarks of Paint Nite LLC. Clients may use "Paint Nite" in event invitations and marketing for their specific event. Clients may use Paint Nite logos for event promotion with permission.

Artwork Ownership:

Paint Nite owns all rights to the artwork designs and instructions used at events. These designs are created by Paint Nite artists.

Client Artwork:

Clients and guests may take home the paintings they create at the event. However, you agree not to reproduce, copy, or distribute your created artwork for profit or commercial purposes. Personal use and display is permitted.

Photography & Video:

Paint Nite artists may take photographs or videos at events for marketing purposes. By booking, you consent to Paint Nite's use of any photos or videos taken at your event, which may include participants, artwork, and event setup. Photos may be used on Paint Nite's website, social media, marketing materials, and other promotional purposes.

Opt-Out:

If you do not want photos/videos taken at your event, you must notify Paint Nite in writing at least 7 days before the event by emailing groups@paintnite.com with "NO PHOTOS" in the subject line.

Client Use of Photos:

Clients may use photos from their event for their own marketing and social media purposes.

11. DISCLAIMERS & LIMITATIONS OF LIABILITY

AS-IS SERVICE:

Paint Nite events are provided "AS IS" and "AS AVAILABLE" without any warranties of any kind, express or implied. Paint Nite makes no guarantees regarding:

Quality of finished artwork
Uninterrupted or error-free service
Specific results or outcomes
Individual participant satisfaction

NO LIABILITY FOR:

Paint Nite is not responsible for:

Venue issues, cancellations, or inadequacies
Actions of venue staff or third-party vendors
Food or beverage service (provided by venue/third parties)
Guest behavior, injuries, or incidents
Lost, stolen, or damaged personal property
Alcohol-related incidents (alcohol service is venue's responsibility)
Any third-party services at or related to your event

LIMITATION OF LIABILITY:

To the maximum extent permitted by law, Paint Nite's total liability for any claims arising from your event shall not exceed the lesser of: (1) the net amount Paint Nite retained from your event, or (2) $1,000.

Paint Nite shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.

ASSUMPTION OF RISK:

Participation in Paint Nite events is voluntary. Client acknowledges that creative activities may involve risks including but not limited to paint spills, allergic reactions to art supplies, minor injuries, and property damage. Client freely assumes all such risks and waives all claims against Paint Nite related to participation in the event.

12. INDEMNIFICATION

Client agrees to defend, indemnify, and hold harmless Paint Nite and its officers, directors, employees, artists, agents, and representatives from any and all claims, damages, losses, liabilities, and expenses (including reasonable attorney fees and costs) arising from or related to:

Any breach of these Terms by Client
Actions or omissions of Client or Client's guests
Venue selection, booking, or venue-related issues
Any injuries, property damage, or incidents at the event
Client's failure to comply with applicable laws or venue rules

13. PRIVACY & COMMUNICATIONS

Data Collection:

Paint Nite collects personal information including name, email, phone number, payment information, and event details necessary to provide services.

Use of Information:

We use your information to:

Process bookings and payments
Communicate about your event
Send confirmations, reminders, and updates
Improve our services
Send marketing communications (you may opt out)

Marketing Communications:

By booking, you consent to receive emails from Paint Nite including newsletters, promotional offers, and event updates. You may unsubscribe at any time by emailing hello@paintnite.com or clicking unsubscribe in any email.

We Do Not Sell Your Information:

Paint Nite does not sell your email address or personal information to third parties.

Third-Party Sharing:

We may share your information with:

Payment processors (to process transactions)
Artists assigned to your event (to coordinate logistics)
Service providers who assist our operations

14. DISPUTE RESOLUTION

Governing Law:

These Terms are governed by the laws of the Commonwealth of Massachusetts (for US events) or the applicable province (for Canadian events), without regard to conflict of law principles.

Arbitration Agreement:

Any dispute, claim, or controversy arising from these Terms or your event shall be resolved by binding arbitration instead of in court. Arbitration is more informal than a lawsuit, uses a neutral arbitrator instead of a judge or jury, and is subject to limited court review.

Arbitration Process:

Arbitration shall be conducted by a mutually agreed upon arbitrator
If parties cannot agree, arbitration conducted through the American Arbitration Association (AAA) under its Commercial Arbitration Rules
Arbitration location: Boston or Cambridge, Massachusetts
Each party pays their own costs unless arbitrator awards costs to prevailing party
Arbitrator may award same damages and relief as a court

Notice Requirement:

Before initiating arbitration, the complaining party must send written notice by certified mail describing the claim, all relevant facts, and desired resolution to:

Paint Nite LLC
84 Raymond Street
Cambridge, MA 02140
Attn: Legal Department

Canadian Events:
Paint Nite Canada Company
1900-1801 Hollis Street
Halifax, Nova Scotia B3J 3N4

No Class Actions:

You and Paint Nite agree that any arbitration shall be conducted in individual capacity only, not as a class action or representative proceeding. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Jury Trial Waiver:

Both parties waive the right to trial by jury for any disputes arising from these Terms.

15. GENERAL PROVISIONS

Entire Agreement:

These Terms constitute the entire agreement between Client and Paint Nite and supersede all prior agreements, understandings, or representations.

Amendments:

Paint Nite may amend these Terms at any time by posting updated Terms at paintnite.com. Continued booking of events after changes constitutes acceptance of revised Terms. Terms in effect at time of your booking govern your event.

Severability:

If any provision of these Terms is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force.

No Waiver:

Paint Nite's failure to enforce any provision does not waive our right to enforce it later.

Assignment:

Client may not assign or transfer these Terms without Paint Nite's written consent. Paint Nite may freely assign these Terms without notice.

Notices:

All notices must be in writing and sent via email (with confirmation) or certified mail to:

US Events:
Paint Nite LLC
84 Raymond Street
Cambridge, MA 02140
Email: groups@paintnite.com
Phone: 508-794-9964

Canadian Events:
Paint Nite Canada Company
1900-1801 Hollis Street
Halifax, Nova Scotia B3J 3N4
Email: groups@paintnite.com

Survival:

Provisions regarding payment, liability, indemnification, dispute resolution, and intellectual property survive termination of these Terms and conclusion of your event.

16. CONTACT INFORMATION

Questions or concerns?

Email: groups@paintnite.com (event bookings)
Email: hello@paintnite.com (general inquiries)
Phone: 508-794-9964
Website: www.paintnite.com

Customer Service Hours: Monday-Friday, 9am-5pm ET

By paying your deposit or proceeding with your booking, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Paintnite® Pass Terms and Conditions

This Terms section was last updated on February 19, 2019.

1. General Terms

PaintNite.com Passes (also referred to herein as a "Pass" or "Passes") are issued and distributed by Paintnite and/or its affiliated entities Paint Nite LLC and Your Nite LLC. Paintnite reserves the right to change these Terms and Conditions ("Ts & Cs") from time to time in its discretion, and you agree to be bound by such revised terms and conditions whenever they are posted on Paintnite's website. Passes are good for one Paintnite event ticket, excluding events held in New York City. Event attendees must be of legal drinking age in the location where their Event is held. Any food, drinks, or other purchases are sold separately by the hosting establishment and are the sole responsibility of the ticket recipient. No full or partial refunds are given to customers who miss an Event. In case of Event cancellation, you will be able to reschedule your event. Please refer to https://www.paintnite.com/about-us/terms/ for additional Terms and Conditions, which Terms and Conditions are incorporated herein by reference.

2. Redemption

You may Redeem Passes on www.paintnite.com. For additional redemption information visit www.paintnite.com for Terms and Conditions of redemption.

Upon redemption of a Pass, the balance for the redeemer of a single event ticket where the full value of the ticket is $35 or less will drop to $0, notwithstanding the amount you paid for the Pass or the amount of the ticket set forth on the Website. In cases where the full value of a single event ticket is greater than $35, the redeemer’s balance owed will be reduced by $35, and the redeemer will be responsible for the remaining balance.

For example, if a single event ticket is advertised as costing less than $35, and you utilize a Pass to purchase the ticket, there will be no additional balance left on your Pass.

As a further example, if a single ticket to a Design a Sign event has a full face value of $65, and a recipient of a Pass redeems the Pass for such an event, the recipient will then have a balance of $30 which he/she must pay prior to receiving a ticket to the event.

Once redeemed, no residual value shall remain on a Pass.

3. Returns

You may not return or cancel a Pass after it is received. Purchasers who wish to cancel a Pass purchase order prior to its delivery to a recipient should contact Customer Service at hello@paintnite.com.

4. Lost or Stolen Passes

If you suspect that someone has copied or stolen your Pass, contact Customer Support immediately. Passes will not be replaced if lost or stolen without proof of purchase or if used prior to reporting that the Passes have been lost or stolen. Treat Passes like cash.

5. Limitations

You may not use a Pass to purchase Gift Cards, other Passes, or Vouchers. Passes cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused Passes may not be transferred.

All Paintnite event attendees must be of legal drinking age in the jurisdiction where the event attended is held. Passes may not be used in exchange for any food or beverage purchases at hosting locations. Passes cannot be used for Tips, Fundraiser Deposits, Fundraiser Tickets, or Private Events.

6. Our Policies

Passes are subject to Paintnite's Privacy Policy. Paintnite may provide Pass purchasers with information about the redemption status of Passes.

7. Risk of Loss

Ownership and risk of loss of a Pass, transfers to the purchaser as soon as Paintnite sends confirmation to the recipient. Paintnite is not responsible for lost or stolen Passes.

8. Pass Customer Service

If you need assistance with any aspect of your purchase, ownership, or use of your Pass, please contact Customer Service at hello@paintnite.com. Please refer to your order number, or be ready to supply your email address.

9. Payment Methods

Passes may be paid for with a valid VISA, MasterCard, Discover, or American Express.

10. Delivery Information and Requirements for Pass Purchasers

All orders of Passes are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your Pass order may be delayed until it can be corrected.

Paintnite is not responsible for Passes that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the address of the recipient is correct and contact Customer Service at hello@paintnite.com if you suspect the recipient did not receive his/her Pass.

11. Reasons for Failed Delivery of a Pass

Passes are delivered via email. If you have confirmed the recipient's email address but the Pass has not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:

Spam filter blocked email or routed it to a bulk/spam folder
Recipient's firewall blocked the email
Email inbox is over size limit
Invalid email address

12. Limitation of Liability

PAINTNITE AND ITS AFFILIATES, INCLUDING BUT NOT LIMITED TO PAINT NITE LLC, YOUR NITE LLC, AND PAINT NITE CANADA COMPANY MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO PASSES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A PASS CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND PAINTNITE'S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH PASS. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

13. Disputes

By visiting https://www.paintnite.com/passes and purchasing any number of Passes, you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these Ts & Cs and any dispute you or a recipient of a Pass have with Paintnite and its affiliated entities, including but not limited to Paint Nite LLC, Your Nite LLC, and Paint Nite Canada Company.

You hereby consent that any dispute relating in any way to a Pass shall be adjudicated in Middlesex County, Massachusetts Superior Court if the aggregate total claim for relief exceeds $25,500, or Woburn Massachusetts District Court if the aggregate claim is less than $25,000, and you consent to exclusive jurisdiction and venue in such courts.

Paintnite™ Terms of Use for All Ages Events

This Terms section was last updated on January 10, 2019.

Thank you for purchasing for your public Paintnite all ages tickets (the "All Ages Tickets")! These terms of use (the "All Ages Terms") are in addition to, and supplement the Terms and Conditions that govern all Paintnite Events (the "Terms") (see above). The Terms are incorporated herein by reference. Capitalized terms that are not defined herein are defined in the Terms. To the extent there is dispute between the All Ages Terms and the Terms, the All Ages Terms shall prevail.

By using, visiting, or browsing the Paintnite Service, you accept and agree to be bound by these All Ages Terms, in addition to the Terms. If you do not agree to the All Ages Terms or the Terms, you should not use the Paintnite Service, including the Website, and you should not purchase any tickets.

These All Ages Terms apply to events denominated "Ages 6+" (intended for families with kids ages 6 and up), "Ages 13+" (intended for families with young teenagers ages 13 and up), and "Ages 18+" (intended for US event customers 18 and up who can paint alongside adults without a parent or guardian being present), as set forth on the Paintnite calendar.

Persons ages 6 through 17 are welcome to attend and participate in Paintnite All Ages events in the US (each an "All Ages Event"), but must be accompanied by a parent or legal guardian at all times. Persons ages 18 and older do not need to be accompanied by a parent or legal guardian at a US event. Persons between ages 6 and the legal drinking age in the jurisdiction where your Event is being held are welcome to attend and participate in Paintnite All Ages events in Canada (each an "All Ages Event"), but must be accompanied by a parent or legal guardian at all times. At a Canadian Event, Persons of the legal drinking age in the jurisdiction where your Event is being held do not need to be accompanied by a parent or legal guardian. By purchasing tickets to an All Ages Event ("All Ages Tickets"), you represent that (i) you are the parent or legal guardian of the persons for whom you are purchasing the All Ages Tickets, or (ii) you are over the age of 17 if attending in the US or are of the legal drinking age in the jurisdiction where your Event is being held if attending in Canada. You also represent that either you or a parent or legal guardian will attend the All Ages Event with any persons for whom you have purchased All Ages Tickets if they are under the age of 18 in the US or under the legal drinking age in the jurisdiction where your Event is being held in Canada.

Paintnite All Ages Events are open to persons of all ages (but not under ages 6 for Paintnite events), and are not limited to children.

No persons between the ages of 6 through 17 may be "dropped off" to an All Ages US Event, nor may persons between the ages of 6 through 17 be left alone at any time during an All Ages US Event. No persons between the ages of 6 and the legal drinking age in the jurisdiction where your Event is being held may be "dropped off" to an All Ages Canadian Event, nor be left alone at any time during an All Ages Canadian Event. While persons of the legal drinking age where their All Ages Event may purchase alcohol at an All Ages Event with valid identification, no alcohol may be purchased by or served to persons under the legal drinking age where your All Ages Event takes place.

You acknowledge that any photographs taken at any All Ages Event for which you have purchased All Ages Tickets by Paintnite, Paintnite's licensee, agent, instructor, or other person working for or on behalf of Paintnite or its licensee or agent, which photographs depict in any manner any member of your party, including all persons for whom you have purchased All Ages Tickets, and which demonstrate participation at the All Ages Event, the set-up of the All Ages Event, the participants or instructors or staff at the All Ages Event, you or anyone for whom you purchased All Ages Tickets for the All Ages Event, or the equipment, materials, supplies or marketing materials related to Paintnite in any way, shall become the property of Paintnite, and that Paintnite is free to use all such materials in any form or medium at Paintnite's sole and absolute discretion. You hereby waive any claims regarding the use of any such photographs or video to be used in any form or medium on behalf of yourself and any persons, including children, for whom you have purchased All Ages Tickets.

Parents and/or legal guardians are expected to monitor persons between the ages of 6 through 17 for whom they have purchased All Ages Tickets during All Ages US Events, and to ensure they are behaving appropriately. Parents and/or legal guardians are expected to monitor persons between the ages of 6 and the legal drinking age in the jurisdiction where your Event is being held for whom they have purchased All Ages Tickets during All Ages Canadian Events, and to ensure they are behaving appropriately. Paintnite and/or its licensee or agent reserves the right to request that persons who are not behaving appropriately be removed from the All Ages Event. Examples of persons not behaving include, but are not limited to, (i) throwing paint, water, or other materials used at an All Ages Event, (ii) excessive screaming or yelling, or (iii) creating a dangerous or disruptive situation for other All Ages Event attendees.